wj2com Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how wj2com ("the Platform", "we", "us", "our") collects, uses, stores, and protects the personal data of individuals ("you", "your", "User", "Player") who access or use the wj2com website at wj2com.app and its associated services.

By registering an account or otherwise using any part of the wj2com platform, you acknowledge that you have read and understood this Policy and agree to the processing of your personal data as described herein. This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy.

2 Data Controller

wj2com acts as the data controller for the personal information collected through this platform. As data controller, we determine the purposes and means by which your personal data is processed. If you have any questions about this Policy or wish to exercise any of your data rights, you may contact us at the support email address provided in Section 12 of this Policy.

3 Personal Data We Collect

3.1 Identity and Contact Information

When you register an account with wj2com, we collect your full legal name, date of birth, residential address (including city, district, and country — for example, Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh), email address, and mobile phone number. This information is required to create and verify your account.

3.2 Identity Verification Documents

As part of our Know Your Customer (KYC) process, we may request copies of government-issued identity documents such as your National Identity Card (NID), passport, or driving licence. This information is used solely for the purpose of verifying your identity and age in compliance with our anti-fraud and responsible gaming obligations.

3.3 Financial and Payment Data

When you make a deposit or request a withdrawal, we collect information related to the payment method used. This may include your bKash wallet number, Nagad account details, Rocket account number, Upay wallet identifier, or Visa/Mastercard card details (card number, expiry date, and cardholder name). We do not store full card details on our servers; this data is processed via our secure payment partner infrastructure.

3.4 Technical and Device Data

When you access the wj2com platform, we automatically collect certain technical data including your IP address, browser type and version, operating system, device type and model, screen resolution, time zone, and referring URL. This information is used to ensure the platform functions correctly on your device and to detect suspicious access patterns.

3.5 Usage and Activity Data

We collect data about how you interact with the wj2com platform, including pages visited, games played, wagers placed, session duration, login and logout timestamps, and promotional offers accessed. This data helps us improve the platform experience, personalise content, and monitor for responsible gaming indicators.

3.6 Communications Data

When you contact our customer support team via email, live chat, or other messaging channels, we retain records of those communications for quality assurance, training, and dispute resolution purposes.

4 How We Use Your Personal Data

wj2com processes your personal data for the following lawful purposes:

• Account management: To register, maintain, and administer your player account.
• Identity verification: To confirm your identity, age, and eligibility to use the platform in compliance with our responsible gaming obligations.
• Payment processing: To facilitate deposits, withdrawals, and bonus credits to and from your account via supported payment methods including bKash, Nagad, Rocket, and Upay.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent transactions, unauthorised account access, and other potentially illegal activities.
• Platform improvement: To analyse usage patterns, identify technical issues, and develop new features and content.
• Regulatory compliance: To fulfil our legal obligations, including record-keeping and cooperation with lawful requests from competent authorities.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates, where you have given your consent to receive such communications. You may opt out of marketing communications at any time.

5 Legal Basis for Processing

wj2com processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract between you and wj2com (i.e., to provide the platform services you have registered to use).
• Legal obligation: Processing required to comply with applicable law, including anti-money laundering obligations, identity verification requirements, and record-keeping duties.
• Legitimate interests: Processing carried out in pursuit of our legitimate business interests, such as fraud prevention, platform security, and service improvement, where these interests are not overridden by your fundamental rights.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — for example, for the receipt of marketing communications. You may withdraw this consent at any time.

6 Sharing Your Personal Data

6.1 Service Providers

We share your personal data with carefully selected third-party service providers who assist us in operating the wj2com platform. These include payment processing partners (such as the operators of bKash, Nagad, Rocket, and Upay integrations), identity verification services, fraud detection providers, cloud hosting infrastructure providers, and customer support software vendors. All such third parties are bound by data processing agreements that prohibit them from using your data for any purpose beyond the specific service they provide to us.

6.2 Game and Software Providers

Some of the games available on the wj2com platform are operated by third-party software providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Limited technical data (such as a unique player session token) may be shared with these providers purely to deliver the game experience. These providers do not receive your full identity or payment details.

6.3 Legal and Regulatory Disclosure

We may be required to disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where we receive a lawful request to do so, or where we determine that disclosure is necessary to prevent or investigate illegal activity, protect the safety of users, or enforce our Terms & Conditions.

6.4 No Sale of Personal Data

wj2com does not sell, rent, auction, or otherwise transfer your personal data to third parties for their own commercial or marketing purposes. Any sharing of data is strictly limited to the categories described in this Section.

7 Cookies and Tracking Technologies

7.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They allow the website to remember information about your visit — such as your preferred language and settings — making your next visit easier and the site more useful to you.

7.2 How wj2com Uses Cookies

The wj2com platform uses the following categories of cookies:

• Strictly necessary cookies: Essential for the platform to function correctly. These include session management cookies and security cookies. They cannot be disabled.
• Functional cookies: Allow the platform to remember your preferences, such as your chosen currency display (৳ BDT) and notification settings.
• Analytics cookies: Help us understand how players interact with the platform, which pages are most visited, and where technical issues occur. This data is aggregated and anonymised where possible.
• Marketing cookies: Used to deliver relevant promotional content and to track the effectiveness of our marketing campaigns. These are only active where you have given consent.

7.3 Managing Cookies

You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the wj2com platform. Instructions for managing cookies are available in the help documentation of all major browsers.

8 Data Security

wj2com implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers
• Encrypted storage of sensitive data at rest within our secure server infrastructure
• Strict access controls limiting data access to authorised personnel on a need-to-know basis
• Regular security audits and vulnerability assessments of our systems
• Two-factor authentication options available for player accounts
• Continuous monitoring for suspicious login activity and anomalous transaction patterns

While we take every reasonable precaution to protect your data, no security system is completely impenetrable. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify affected users as required under applicable law.

9 Data Retention

wj2com retains your personal data for as long as your player account remains active, and for a defined period after account closure as required by applicable legal, regulatory, and compliance obligations. Specifically:

• Account registration and identity verification data is retained for a minimum of five years from the date of account closure.
• Transaction records (deposits, withdrawals, wagers) are retained for a minimum of five years from the date of each transaction.
• Customer support communications are retained for up to three years from the date of the final interaction.
• Marketing consent records are retained until consent is withdrawn, plus a reasonable period for audit purposes.

Once the applicable retention period expires, we securely delete or anonymise your personal data so that it can no longer be associated with you as an individual.

10 Your Data Rights

Subject to applicable law, you have the following rights in relation to your personal data held by wj2com:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete personal data be corrected.
• Right to erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to restrict processing: You may ask us to limit the way in which we process your data in certain circumstances.
• Right to data portability: You may request that we provide your data in a structured, commonly used, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing.

To exercise any of these rights, please contact us at the support email address listed in Section 12. We will respond to all valid requests within a reasonable timeframe. We may need to verify your identity before processing your request.

11 Children's Privacy

The wj2com platform is strictly intended for adults aged 21 years and over. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has registered an account or provided personal data without appropriate verification, we will immediately close that account and delete the associated data. If you believe a minor has accessed the wj2com platform, please contact our support team immediately.

12 Contact Us About Privacy

If you have any questions about this Privacy Policy, wish to exercise your data rights, or have a concern about how wj2com handles your personal information, please contact our dedicated support team. We aim to acknowledge all privacy-related enquiries within two business days (Bangladesh Standard Time, UTC+6).

Support email: [email protected] (plain text — not a clickable link)

Please include your registered account username or email address and a clear description of your request so we can assist you as efficiently as possible.

13 Changes to This Privacy Policy

wj2com reserves the right to update or amend this Privacy Policy at any time. When we make material changes, we will update the effective date shown at the top of this page and, where appropriate, notify registered players by email. Your continued use of the wj2com platform following the publication of a revised Privacy Policy constitutes your acceptance of those changes. We encourage you to review this page periodically to stay informed about how we protect your personal data.